FAQs

General Questions

1. What is LightMeUp, and how does it work?

LightMeUp is a peer-to-peer professional network that allows users to act as both mentees and mentors at any moment. It provides a dynamic space for professionals to exchange insights, seek advice, and share expertise.

2. Who can use LightMeUp?

Any professional looking to connect, share knowledge, or seek guidance can use LightMeUp. A LinkedIn account is required for registration.

3. Is LightMeUp free to use?

Yes, LightMeUp is a non-profit platform funded by its creators. In the future, some advanced features may require a small premium fee to cover operational costs, but core functionalities will always remain free for all platform users.

4. How do I sign up?

You can sign up only via LinkedIn to ensure a trusted and professional network.

5. Can I use LightMeUp without an account?

No, an account is required to maintain secure communication and proper matchmaking.

6. What platforms support LightMeUp?

LightMeUp is available on Android and iOS.

7. Who owns LightMeUp?

LightMeUp is owned and funded by Different sàrl, a company registered in Luxembourg (www.different.nemcsenko.net).

8. Why was LightMeUp created?

LightMeUp was founded by Agile/Product Owner/Digital consultants (Sergiy N. and MD), who personally experienced the need for a platform where professionals could exchange knowledge freely. Since no such solution was found, they created LightMeUp to fulfil their own need for real-time collaboration and knowledge-sharing. They hope other professionals will find it valuable and use it to enhance their professional growth.

Request for Help

9. How do I create a Request for Help?

Go to the Home screen, tap "I need help", describe your request, select the language and expertise area, and submit. A professional will be matched to assist you.

10. Can I edit or cancel my Request?

Yes, you can modify or cancel a Request before it is accepted by another professional or expires.

11. How do I know if my Request has been accepted?

You will receive a notification when someone picks up your Request.

12. What if no one responds to my Request?

If no one accepts your Request within two hours, it will expire. To increase your chances, consider adjusting the expertise area or language (the number of available professionals is visible). Providing more details can also help attract responses. Don’t get discouraged—keep refining your requests for better engagement!

13. How long does a Request stay active?

A Request remains active for two hours before it automatically expires. You can cancel it anytime or submit a new one if needed.

Mentoring Calls

14. How do I join a mentoring call?

Once your Request is accepted, you'll receive a call notification. Simply tap to join.

15. What happens if I miss a call?

If you miss a call, your Request will expire, and you’ll need to submit a new one. Please do your best to answer calls, as the professional on the other end have committed their time to help you. Respecting each other's time is a core value of our community and helps ensure a positive experience for everyone.

16. Can I extend a call?

Yes, but both participants must explicitly agree by tapping "Extend Call."

17. How do I end a call?

Tap the "End Call" button anytime to conclude the session.

18. Will I get a warning before the call ends?

Yes, you’ll receive visual and audio alerts before the session expires.

Matching & Interactions

19. How does matchmaking work?

Matches are made based on three key criteria: expertise, language, and availability. Once these criteria are met, the rest is left to serendipity—meaning the first available professional who meets your selected criteria will connect with you. This approach fosters unexpected yet valuable professional exchanges.

20. Can I select a specific professional?

You can define your expertise area and language, but the final match is determined by availability and serendipity. LightMeUp embraces unexpected connections, helping professionals gain fresh perspectives and meet new peers in their field.

21. What if I don’t feel comfortable with the match?

Calls start with a 15-minute limit, extendable only if both parties agree. If needed, you can end the call at any time and provide feedback. Serious concerns can be reported.

22. How do I leave feedback?

After each session, you can rate your experience and leave comments.

23. Can I block or report a user?

Yes, you can report inappropriate behavior through the platform’s feedback system. If needed, please contact support for further assistance.

Security, Privacy & GDPR

24. Is my data safe with LightMeUp?

Yes, we use encryption and secure servers to protect your data.

25. What data does LightMeUp collect?

LightMeUp collects only essential data, including your LinkedIn profile and preferences, to ensure a seamless user experience. All other data is anonymized and used solely to improve the platform’s functionality. We do not sell or share your data with third parties.

26. Can I delete my data?

Yes, you can delete your account, and all associated data will be permanently erased.

Thank you for using LightMeUp! If you have further questions, feel free to reach out to our support team. Happy networking!